A parent once described the school system to me as a building with a hundred doors and no signs. I understood exactly what she meant. Families usually contact a trustee because something matters deeply to them and they do not know where to take it. Their child may be struggling. They may have received an answer that appears to be confusing or unsupportive. Sometimes they simply feel nobody has listened carefully enough. I became a trustee to serve those families and the wider community.  I listen to the concern, ask informed questions, and help people find the right door. That is the work and it matters to me.